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Overview
Sweeps the queue, routes tickets to the right owner, and flags urgent clusters before they become incidents.
Tasks · 1/1
Route the support queue
Task type: ScheduledSweep incoming clinic tickets, route to the right queue, flag urgent clusters before they become incidents.
Outcomes
1Ticket resolved, owner satisfied
Closed within policy with a satisfaction signal, no reopen inside seven days.
Tools
2Zendesk ticket lookup
Slack paging
Status
You don't have permission to transition this agent.
Cost & ROI
$340/ mo est.
Metered over the last 30 days (estimated)
Human equivalent
$4,200/mo
ROI+92%
People
Owner
Kim Dao
Support Ops Lead
Reports to
Kim Dao
Department
Support
Activity
Started
Jul 29, 2025
Last active
Aug 24, 2026, 9:11 PM