Support Pod

Resolve frontline clinic tickets so the team handles only what needs a human.

Serves
Support

Spend / mo

$2,120

Savings / mo

$14,200

vs human equivalent

Agents

5

3 active

Runs, 7d

10

0 errors

Build capacity

4 slots

2 building · 2 free

Build capacityAug 11 to Aug 24

2 slots free
  • CSAT Digest AgentOnboardingIn build
  • Callback Scheduler AgentIn ProgressIn build
Kim Dao100% of a builder
Diego Fuentes100% of a builder

2 experts x 3 concurrent = 6 bandwidth

Slots = min(4, 6) x 1.00 velocity = 4

Members

  • Marcus Kane

    Director of Support

    Sponsor

  • Diego Fuentes

    Support Engineer

    Builder

  • Kim Dao

    Support Ops Lead

    Builder

  • Ana Reyes

    Senior Support Specialist

    Expert

  • Priti Shah

    Support Specialist

    Expert

Agents

  • Fin

    Owned by Marcus Kane

    Active
  • Triage

    Owned by Kim Dao

    Active
  • Scout

    Owned by Ana Reyes

    Active

Backlog · 2

Planned and in-flight agents this pod is standing up.